Refund policy

Gnosis Labz No-Return and Damaged Product Replacement Policy

Effective Date: July 10, 2026

Thank you for purchasing from Gnosis Labz. Please review this policy carefully before placing your order.

All Sales Are Final

Gnosis Labz does not accept returns, refunds, or exchanges for products that are:

  • No longer wanted;

  • Ordered by mistake;

  • Incompatible with the customer’s intended application;

  • The incorrect size, model, color, configuration, or quantity selected by the customer;

  • Opened, used, installed, altered, modified, or damaged after delivery; or

  • Returned without prior written authorization from Gnosis Labz.

Customers are responsible for reviewing all product descriptions, specifications, compatibility information, dimensions, photographs, and order details before completing a purchase.

Damaged Products

A replacement may be provided when a product arrives physically damaged and the damage can be reasonably verified.

Damage claims must be submitted within seven calendar days after the carrier records the order as delivered.

To request a replacement, the customer must contact support@gnosislabz.com and provide:

  1. The customer’s full name;

  2. The order number;

  3. A written description of the damage;

  4. Clear photographs or video showing the damaged product;

  5. Photographs of the shipping box, internal packaging, and shipping label;

  6. Photographs showing the product’s serial number, model number, or other identifying information, when applicable; and

  7. Any additional information reasonably requested by Gnosis Labz to evaluate the claim.

The customer must retain the damaged product and all original packaging until the claim has been reviewed. Products and packaging must not be discarded, repaired, modified, installed, or shipped back unless Gnosis Labz provides written instructions.

Submitting a claim does not automatically guarantee approval.

Replacement Eligibility

After reviewing the evidence, Gnosis Labz may approve a replacement when it determines that:

  • The product was damaged before or during delivery;

  • The claim was submitted within the required timeframe;

  • The product was purchased directly from Gnosis Labz;

  • The customer provided sufficient evidence of the damage; and

  • The damage was not caused by misuse, improper handling, incorrect installation, modification, neglect, or another action occurring after delivery.

Approved claims are eligible for a replacement of the same product only. Refunds, cash reimbursements, and store credit are not normally provided.

When the same product is unavailable, Gnosis Labz may, at its discretion, provide a substantially equivalent replacement or another remedy required by applicable law.

Replacement Limitations

Replacement coverage does not apply to:

  • Cosmetic differences that do not materially affect the product’s operation;

  • Normal manufacturing variations;

  • Minor packaging damage when the product itself is undamaged;

  • Ordinary wear and tear;

  • Damage caused by misuse, abuse, neglect, accidents, liquid exposure, improper storage, excessive heat, electrical faults, improper power supplies, or unauthorized repairs;

  • Damage caused by incorrect assembly, installation, wiring, programming, configuration, or operation;

  • Products modified or altered by the customer or a third party;

  • Damage occurring after confirmed delivery;

  • Lost or stolen products after confirmed delivery;

  • Products purchased from unauthorized resellers or third parties; or

  • Claims containing incomplete, altered, misleading, or fraudulent information.

Shipping Errors

Customers must notify Gnosis Labz within seven calendar days of delivery if they receive an incorrect product or if an item is missing from the shipment.

Gnosis Labz may require photographs of the received products, packaging, packing materials, and shipping label before resolving the issue.

Unauthorized Returns

Do not mail or deliver any product to Gnosis Labz without written authorization.

Unauthorized returns may be refused and may not be returned to the sender. Gnosis Labz is not responsible for shipping costs, loss, or damage associated with an unauthorized return.

When Gnosis Labz requires an approved damaged product to be returned, return instructions and any applicable prepaid shipping label will be provided in writing.

Fraudulent Claims

Gnosis Labz reserves the right to deny claims involving suspected fraud, altered evidence, false statements, product substitution, serial-number discrepancies, intentional damage, or abuse of this policy.

Gnosis Labz may restrict or refuse future purchases from customers who submit fraudulent or abusive claims.

Carrier Damage and Investigations

Gnosis Labz may submit a claim to the applicable shipping carrier and may share photographs, order information, shipping information, and other relevant evidence with the carrier for investigation.

The customer agrees to reasonably cooperate with any carrier investigation related to the claim.

Consumer Rights

This policy does not exclude, restrict, or modify any rights or remedies that cannot legally be excluded under applicable federal, state, or local law.

Where applicable law requires a remedy different from the remedy stated in this policy, Gnosis Labz will provide the remedy required by law.

Contact Information

Questions and damage claims should be submitted to:

Gnosis Labz
Email: support@gnosislabz.com
Website: https://gnosislabz.com

Please include your order number in all communications.